Reviews & Ratings Intelligence

Turn every review into revenue-driving insight

ReviewIQ is Africa’s leading review intelligence platform. Aggregate, analyse and act on reviews and ratings from every review site — in one place.

From Google Maps Reviews to HelloPeter, Google Play to the App Store — every voice across the continent, gathered in one place.

23%

of companies say they’re effective at turning customer insights into action

Forrester
97%

of consumers read reviews for local businesses

BrightLocal, Local Consumer Review Survey 2026
70+

verticals and sub-verticals contextualised by AI-powered analytics

ReviewIQ platform data
AI Signals

Regional intelligence, sector by sector

The same AI models behind that Lagos sentiment spike continuously benchmark ratings by country and sector — surfacing where performance leads, where it’s slipping, and where to act next.

Signals across Africa

    South Africa · sector benchmark

    South Africa Sector rating vs. national benchmark
      The Problem

      Your reviews are everywhere. Your insights aren’t.

      Your customers are already telling you exactly what to fix — on Google Maps, HelloPeter, app stores and a dozen other platforms across the continent. But scattered across them, that signal gets lost.

      Reviews scattered everywhere

      Every location, product and brand collects ratings on different review sites. Nobody sees the full picture in one place.

      ?

      Ratings without answers

      A 3.8-star average tells you something is wrong — not what, where, or how to fix it. Star counts alone don’t drive decisions.

      Slow or missing responses

      Unanswered reviews cost trust and rankings. Without one inbox for every platform, responses fall through the cracks.

      The Platform

      From reviews to insight to action — on one unified platform

      01 · Listen

      Unified Reviews

      Aggregate every review and rating your business receives, across every review platform, automatically.

      • Google Maps & HelloPeter reviews
      • Marketplace ratings — Jumia, Takealot, OLX
      • App store & booking platform reviews
      02 · Analyze

      Unified Analytics

      AI models turn raw reviews into contextualised, decision-ready insight.

      • Sentiment, emotion & predicted CSAT
      • Brand, product & location attribution
      • Trends, clusters & anomaly detection
      03 · Act

      Unified Workflows

      Close the loop with routing, automation and AI assistance built in.

      • Respond to reviews from one inbox
      • Route issues, action plans & AI agents
      • Predictive recommendations
      Integrations

      Every review site. One platform.

      From HelloPeter to Google Maps Reviews — ReviewIQ connects to the platforms customers across Africa actually use, and brings them into a single view.

      Customer Journey

      Reviews shape every stage of the journey

      Ratings decide whether customers discover you, buy from you and come back. ReviewIQ connects review insight to every stage of the lifecycle.

      1. Discovery
      2. Purchase
      3. Engagement
      4. Care
      5. Value
      Review Management

      Win the review game, platform by platform

      Everything you need to understand, respond to and improve your ratings — nothing you don’t.

      One inbox for every review

      Read and respond to reviews from every platform in one place — with AI-drafted replies in your brand voice.

      SentimentPredicted CSATRoot cause?

      AI review analysis

      Sentiment, themes and root causes extracted automatically — so a rating always comes with a reason.

      Rating & competitor tracking

      Track star ratings by location and product over time, and benchmark against competitors on the same platforms.

      For the first time we can see every review, for every branch, on every platform — in one dashboard. We fixed our two worst-rated locations in a quarter.

      Operations Lead, Multi-location Retailer

      Implementation

      Live in weeks, not quarters

      A proven five-step process gets your team from kickoff to confident daily use.

      1. 01

        Plan

        Discovery, requirements gathering and a finalised timeline.

      2. 02

        Build

        Best practices combined with your requirements to optimise use.

      3. 03

        QA/UAT

        Internal testing, quality checks and user acceptance feedback.

      4. 04

        Educate

        Role-based training for every team that touches feedback.

      5. 05

        Empower

        Coaching, office hours and advanced administrator training.

      Own your reviews. Own your reputation.

      Join the businesses across Africa turning reviews and ratings into their competitive advantage.

      Book a demo
      Book a demo

      Let’s talk about your reviews

      Tell us a little about your business and what you’re hoping to achieve. A member of the ReviewIQ team will get back to you to schedule a walkthrough tailored to your industry and markets.